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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Migrate Users to CivicPlus Platform Single Sign-On

  • Updated:

To enhance user experience and create a unified login interaction across CivicPlus products, SeeClickFix 311 CRM will have all users migrated to a single login on the CivicPlus Platform. SeeClickFix started offering login using the CivicPlus Platform for new users in 2022 but now requires all users to migrate to the CivicPlus Platform. Once all users are migrated, the login experience will be improved with a new login screen and fewer clicks. Instead of having a login that is only for SeeClickFix, an account will be created on the CivicPlus Platform and this same account will be used across all CivicPlus products for the user. Find out what login experience you are currently using.

 

Learn more about the upcoming changes to the login experience. 

 

Important Notes

  • The migration process can be tested on an organization’s sandbox account. If a user exists on both a sandbox and production site in SeeClickFix, they will only receive one notification to validate their account on the CivicPlus Platform. They will not have to validate again once the production site is migrated.

  • The migration process can be completed per user or in bulk.

  • If a user accesses SeeClickFix APIs, the user will also need to switch authentication for the API to utilize an access token. The SeeClickFix API now utilizes the user's CivicPlus Account Personal Access Token. Users can now create Personal Access Tokens for authentication to SeeClickFix APIs, by visiting their CivicPlus Account Password & Security page.

 

Who can use this feature?
Owners

 

Instructions

  1. Sign in to your site
  2. Click your profile icon and select Manage Organization
    Manage Organization option in account dropdown.
  3. Select CivicPlus Platform in the left navigation menu
    CivicPlus Platform option in left navigation menu.
  4. To migrate individual users, click Migrate User next to the account
    Migrate User button.
  5. To migrate all users, click Migrate Users at the bottom of the page
    Migrate All Users button.
  6. The system will look for an existing email address on the CivicPlus Platform. If found, then the accounts will be tied together. The next time that user logs into SeeClickFix they will utilize the existing password that had been set up on CivicPlus Platform.
  7. The user will be asked to Validate their account
    Validate Account.
  8. They will then be asked to reset their password
  9. When the password is set, the user will receive a confirmation message
    Email Confirmed message.
  10. Once a user is migrated, the login screen will redirect to the CivicPlus Platform for authentication

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