SeeClickFix 311 CRM Glossary

Index A - Z

# | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

#

Back to Glossary Index

A

• Application Programming Interface (API): A software that allows two applications to talk to each other. 

Back to Glossary Index

B

Back to Glossary Index

C

• Content Moderations: Content that aligns with our Terms of Use will be posted to the site, and content that does not align with our Terms of Use will not be permitted for public viewing.
• CP: CivicPlus
• CRM: Customer Relationship Management

Back to Glossary Index

D

Back to Glossary Index

E

• EAM: Enterprise Asset Management

Back to Glossary Index

F

Back to Glossary Index

G

Geographic Information System (GIS): A computer system for capturing, storing, checking, and displaying data related to positions on Earth's surface.

Back to Glossary Index

H

• HTTP: Hypertet Transfer Protocol

Back to Glossary Index

I

Back to Glossary Index

J

Back to Glossary Index

K

Back to Glossary Index

L

Back to Glossary Index

M

Back to Glossary Index

N

Back to Glossary Index

O

• OMS: Operations Management System

Back to Glossary Index

P

Back to Glossary Index

Q

Back to Glossary Index

R

Back to Glossary Index

S

• Service Level Agreement (SLA): An internal metric for how long it should take staff to close a request. An organization can customize their SLA timeframes.
• Single Sign On (SSO): An identification method that enables users to log in to multiple applications and websites with one set of credentials. SSO streamlines the authentication process for users.

Back to Glossary Index

T

Back to Glossary Index

U

Back to Glossary Index

V

Back to Glossary Index

W

Back to Glossary Index

X

Back to Glossary Index

Y

Back to Glossary Index

Z

Back to Glossary Index