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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Sign In to SeeClickFix 311 CRM

  • Updated:

The SeeClickFix 311 CRM application is now connected to CivicPlus' Single Sign-On service. This means that users can manage one account in a centralized system to quickly access multiple resources and software, including SeeClickFix 311 CRM and other online technologies powered by CivicPlus.

 

Important Notes

 

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Sign In to Your Site

  1. Navigate to your SeeClickFix site and click Sign In
    Login Screen.
  2. Enter your Email Address in the Email field
    Email Field.
  3. Click Continue
    Continue button.
    Note: If your organization uses a Custom Identity Provider for sign-ins, you will be redirected to your organization's sign-in screen after clicking Continue. Once you have signed in, you will be redirected to your SeeClickFix site as depicted in Step 6.
  4. Enter the correct Password
    Password Field.
  5. Click Sign In
    Sign In button.
  6. Upon successful login, the user will be redirected back to the SeeClickFix Requests page
    SeeClickFix Requests screen.

 

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Troubleshoot Login Issues

  1. Confirm that the user has successfully registered in the CivicPlus authentication service. Please use the Forgot your password link, if needed.
    Note: If the user has not registered with the CivicPlus authentication services or does not know if they have, instruct them to follow the steps in the Create a SeeClickFix 311 CRM Account article.
  2. If the user is expecting a one-time-password or password reset email notification from CivicPlus, and if that email has not been received, please instruct them to check their Spam folder and consider adding the following domains as 'trusted senders' in the email account settings: "civicplus.com" and "amazonses.com".
  3. Once the user has successfully logged into the CivicPlus system, within the same browser, navigate to the SeeClickFix homepage. Select the "Resident Sign Up" button. This button triggers a process that 'looks for' the user's current status in the CivicPlus system. If the user is successfully logged in to CivicPlus, SeeClickFix 311 CRM will recognize that.
    Resident Sign Up.
  4. The user should be redirected to another page branded with "SeeClickFix" where they can accept the terms of service, choose their display name, and select a location. Completing this form should finish the user registration process in the SeeClickFix 311 CRM application.
    Registration form.

 

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