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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Change Request Due Dates

  • Updated:

This article will show you how to change the due date associated with a request or set of requests to a specific date.

 

Important Notes  

  • Due dates are specific dates (January 1, 2021), not countdown clocks (7 days left).
  • Moving a due date will record an internal comment on a request.
  • Due dates can be moved by Owners and Managers, but not internal personnel (A role only available in the SeeClickFix Work package).
  • Both Service Level Agreement (SLA) and due date will be visible on the single request page. Due dates can also be added manually and used without SLAs set.

 

 

Instructions

  1. Navigate to the Requests tab.
    requests tab.
  2. Check the requests you wish to modify.
    select request checkboxes.
  3. Click Change Due Date at the top.
    change due date button.
  4. Click into the field and select a date from the calendar.
    select a new calendar date.
  5. Select Update.
    update button.

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