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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Recategorize Requests

Updated: November 18, 2022 19:41

This article will show you how to change the Request Category for the request(s) selected from the list view. This can be done in the list view or individual request page. From the list view, you can select one request or more to be recategorized at the same time.

Important Notes

When a request is integrated and recategorized, the behavior is different than if it is a non-integrated request. It is important to understand the parameters and behavior around integrations and recategorization. For more information, check out this article on requesting recategorization with an integration.
If the new category has a different assignee, then the recategorization will also trigger a re-assignment.