Skip to main content
Register for live online SeeClickFix Trainings | Learn More...

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Assign Requests

  • Updated:

This article will show you how to change who a request or multiple requests are assigned to. 

 

Important Notes  

  • Owners/Managers who are reassigning a request to an internal personnel member should be sure to Acknowledge the request before assignment.
  • Internal personnel may easily reassign the request back to the Owner/Manager when the work is completed and/or if it Needs Review. When the Owner/Manager receives this notification, the request can then be reassigned back to the internal personnel (if more work is needed), or Closed if the request has been resolved.

 

 

Instructions

  1. Navigate to the Requests tab.
    requests tab.
  2. Check the requests you wish to modify.
    select request checkboxes.
  3. Click Assign at the top.
    assign button.
  4. Select the assignee from the drop-down.
    assignee drop-down menu.
  5. Choose to send a Public or Internal Notification.
    public or internal notification options.
  6. Click Update.
    update button.
  7. An email will be sent out with re-assignment request, and the request will be reassigned.

Comments

Let us know what was helpful or not helpful about the article.

0 comments

Please sign in to leave a comment.