Overview

This article will show you how to change who a request or multiple requests are assigned to. 

Important Notes

• Owners/Managers who are reassigning a request to an internal personnel member should be sure to Acknowledge the request before assignment.
• Internal personnel may easily reassign the request back to the Owner/Manager when the work is completed and/or if it Needs Review. When the Owner/Manager receives this notification, the request can then be reassigned back to the internal personnel (if more work is needed), or Closed if the request has been resolved.

Instructions

1. Navigate to the Requests tab
   
2. Check the requests you wish to modify
   
3. Click Assign at the top
   
4. Select the assignee from the drop-down
   
5. Choose to send a Public or Internal Notification
   
   
6. Click Update
   
   
7. An email will be sent out with re-assignment.request, and the request will be reassigned