Search for and Filter Requests

The left menu of the Requests page allows you to search and filter requests created in your organization. 

Instructions

1. Sign in to your site
2. Navigate to the Requests tab
   
3. In the Search box, you can type the request ID, street name, or keywords for the request
   
4. Or use the filter bar on the left side of the screen
   
   
   Note: The default filters in the system do not include Archived issues or requests in categories that have been disabled. If you want to include these types of issues in the export, you will need to select them in the filters.
   • Saved Searches: View and select a list of searches that have been saved.
   • Created Date: Filter by the start and end date of the request.
   • Due Date: Select a start and end date for when the request is due.
   • Closed Date: Choose the date range for a closed request.
   • Service Level Agreement (SLA) Percentage: Filter by a specific SLA range.
   • Status: Select a request status from the dropdown.
   • Priority: Choose High, Normal, or Low priority for the request.
   • Assignee: Select to filter by staff members assigned to a request.
   • Categories: Filter by a specific request category.
   • Geography: Select a geographic location from the list.
5. Filters will apply automatically, select Clear Filters to reset
   

Resources

• Save a Search on the Request List