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Add Automatic Subscribers to Request Categories

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4 comments

  • Blake Scott

    What is the difference between an automation and an automatic subscriber

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  • Clara Siegele

    Hi Blake, an automatic subscriber will not be automatically assigned to a request for the category, they will just receive email notifications about the request. Creating an automation allows you to automatically assign a user to the request when the specified criteria are met. The article has been updated to include this information, let us know if you have additional questions!

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  • Kanika

    Hello,

    If the person is added as Automatic Subscribers and not a member, will still they receive an email notification, and not be able to login into the software?

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  • Clara Siegele

    Hi Kanika the user will first need to be a member in the system to be selected as an Automatic Subscriber in the drop-down. 

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