We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.
Add Automatic Subscribers to Request Categories
Updated:
Owners have the ability to add organizational members as automatic subscribers whenever a request is submitted to a specific category. Subscribers will receive all the “assignee notifications” as outlined in the Email Notifications article.
Important Notes
Removing a member from an account removes their auto-subscription and existing subscriptions. Adding the same member back restores subscriptions.
Hi Blake, an automatic subscriber will not be automatically assigned to a request for the category, they will just receive email notifications about the request. Creating an automation allows you to automatically assign a user to the request when the specified criteria are met. The article has been updated to include this information, let us know if you have additional questions!
If the person is added as Automatic Subscribers and not a member, will still they receive an email notification, and not be able to login into the software?
Comments
Let us know what was helpful or not helpful about the article.4 comments
What is the difference between an automation and an automatic subscriber
Hi Blake, an automatic subscriber will not be automatically assigned to a request for the category, they will just receive email notifications about the request. Creating an automation allows you to automatically assign a user to the request when the specified criteria are met. The article has been updated to include this information, let us know if you have additional questions!
Hello,
If the person is added as Automatic Subscribers and not a member, will still they receive an email notification, and not be able to login into the software?
Hi Kanika the user will first need to be a member in the system to be selected as an Automatic Subscriber in the drop-down.
Please sign in to leave a comment.