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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Edit the Location of a Request

  • Updated:

The location of a request can be edited at any time by Organizational users.

 

Important Notes

  • Editing an address for an integrated issue does not update the location in an integrated system.
  • If the address of a Request is updated and the Request is tied to an existing Work Order, the address of the Work Order will not be updated.
  • If you update an address on a Request and then create a Work Order, the new Work Order will pull the new address.
  • Work Order location/addresses are not editable.

 

 

Instructions

  1. Navigate to the Requests tab.
    requests tab.
  2. Select the desired request.
    select request.
  3. Click Full page view.
    view full page button.
  4. Under the map select Edit Location.
    edit location.
  5. Type in the new address or click and drag the cursor to the new location.
    enter the new address or drag marker to location.
  6. Choose to send a Public or Internal Notification of the address change.
    public or internal notification options.
  7. Select Update.
    update button.
  8. A comment (that cannot be edited) will be generated to record the changes.
    location change comment.

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