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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

SeeClickFix Connect for EnerGov

  • Updated:

Important Note

  • The license for the third-party software's Application Programming Interface (API) utilized for this integration may require additional cost from that vendor. Please confirm your organization's API access and license with your third-party vendor.

 

Requirements

  • EnerGov 9.6.1+
  • EnerGov API (REST/JSON)

 

Features

  • ArcGIS Address Search
    • Prior to sending a request to EnerGov, SeeClickFix will optionally look up an alternative address from a city-provided ArcGIS geocode server. The map coordinates, user-submitted address, and ArcGIS-validated address are available for submission to EnerGov.
  • Create Request
    • SeeClickFix will submit issues to EnerGov as they are created, for request categories configured to use the integration.
  • Get Request (Check Request Status)
    • SeeClickFix will periodically poll EnerGov for changes to the request, in order to take the following actions:
      • SeeClickFix will close the issue if the EnerGov request has been closed.
      • SeeClickFix will comment on the issue with a city-defined message if an EnerGov request field matches a pre-configured value (Status = In Progress).
    • This feature is also available on-demand in our internal system.​​​​​​
  • Create Comment on Request
    • Public comments added in SeeClickFix will be sent to the EnerGov request, as they are created.
  • Get Comments and Images on Request
    • SeeClickFix will periodically poll EnerGov for comments and images added to a request and will import those specifically marked as public. This is typically accomplished via a dedicated “public” checkbox (boolean field). If no public flag is available, we will fall back on a string prefix "To SCF:" in the actual comment itself.
    • SeeClickFix will fetch comments at the same time as the status checks mentioned above.

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