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Troubleshoot: Location is Outside of Service Area

  • Updated:

This article walks through how to troubleshoot the "Location is outside of service area" message.

 

location is outside of service area.

 

Troubleshooting Steps

  1. Check the organization’s boundary in SeeClickFix to ensure the address that you are trying to locate is included. To view a boundary, go to the Request Categories section of Organizations settings. 
    request categories link in the left menu.
  2. Select the three-dot menu and then Map It next to the location
    three-dot icon next to the location with 'Map It' selected in dropdown.
  3. Follow the steps below to verify the correct geography has been applied to the agency:
    1. Navigate to Geographies
      Geographies tab in left navigation.
    2. Click the gear icon next to the relevant geography and select View on map
      gear icon with View on Map selected.
    3. Verify that the boundary matches what is shown on the relevant agency's map
    4. If the boundaries do not match, the correct geography will need to be applied to the agency. Click the gear icon next to the relevant geography and select Update agency: name of relevant agency
      Update Agency option in drop-down.
  4. If the correct geography is applied, check if the address falls within the mapped boundary. If the address is not included and should be, an updated geography will need to be uploaded and applied.

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