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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Best Practices for Time Sensitive Requests

  • Updated:

Oftentimes, constituents need to make a request for items that are time-sensitive. Since SeeClickFix is not monitored 24/7, here are a few tips to warn constituents of that.

 

Updated Banner in Mobile App

Within your Mobile App settings, update your Banner Message similar to the following example: "This service is not monitored outside of normal business hours, contact 911 for urgent issues."

 

mobile app banner message

 

Create a Notice

Create a Notice to remind Constituents that requests aren’t monitored after hours. Keep in mind to uncheck “Send Email and Mobile Push”. This Notice will be displayed on the request portal page for the public to see.

 

after hours notice

 

Create a Note

Add a note to request categories prone to after-hours requests within your Mangage Organization settings to remind constituents SeeClickFix isn’t monitored after hours.

 

question note on request category

 

Add Verbiage to Request Confirmation Emails

To ensure Constituents get a message as soon as they submit the request, you can also customize your emails. Steps for Customizing Email Notifications will walk you through updating request emails.

email template

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