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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Create a SeeClickFix 311 CRM Administrator Account

  • Updated:

This article will detail how to create a SeeClickFix 311 CRM account using CivicPlus Single Sign-On after being added to an Organization's member list. 

 

Instructions

  1. Once a user has been added to the organization, they will receive an account creation confirmation email. Select Get started by creating your password.
    account creation email confirmation.
  2.  Fill in the New Account details
    Create New Account Page.
    Note: A user can also create an account using an existing account in Apple, Facebook, Google, or Microsoft.
    • Email: The email that will be used to log into the account (use the same one that received the account creation confirmation email)
    • First Name: The first name that will be listed on the account
    • Last Name: The last name that will be listed on the account
    • Phone Number: The phone number that will be associated with the account (not required)
    • Password: The password that will be used to log in to the account
    • Confirm Password: Verify the password  
  3. Click Create Account
    Create Account Button.
  4. The user will receive another email with a One Time Password (OTP). A Verify Email screen will populate, enter the OTP in the Enter OTP section, then click Verify.
    verify email field.
  5. Complete Registration, agree to the Terms of Use, and click Register
    registration form.
    • Email: Enter the email that will receive notifications
    • Default Location: The location associated with the account
  6. Once registered, the user will be taken to a page where they will need to select the Organization Dashboard in the top right corner. After selecting that option, the page will redirect to the organization Request List page. 

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