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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Best Practices for Setting up Internal Request Categories

  • Updated:

Internal categories are helpful when organizations need categories to report items that they don’t need visible to the public i.e. office maintenance or IT issues. It is best to mark these categories as Internal and Private with guest reporting turned off. To learn more about Internal and Private categories, please see the Difference Between Internal and Private Request Categories article.

 

Tips for Creating Internal Categories

  1. Name the category and select the Internal Use checkbox as this will only allow organization members to report to it.
    internal use
  2. Select Privatize issues by default as this hides the request from public view.
    privatize issues by default
  3. Deselect Enable Guest Submissions to avoid getting requests from users that don’t have an account.
    disable guest submissions
  4. After the category has been created, within the Embed section, it is recommended to use the Prompt for Sign-in option which will ask users to sign in. Once organization members have signed in, this will allow them to see internal categories.
    prompt for sign in

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